Personal data is information that can be linked to you as an individual. Personal data may be your name, phone number, address, but it could also be an IP addresses, behavior patterns, or assessment/profiling made from a data set. We will need some of your personal information to best respond to your inquiry and provide you with the right information.
All use of personal data is considered processing. This can be, for example, collection, registration, compilation, storage and extradition or a combination of these actions.
Free Energy Norge AS (Free Energy) is the data processor, and we are responsible for the personal data processed in connection with the use of our services and in customer relations. Our role as data processor primarily implies that we are responsible and we must comply with the current law regarding privacy (GDPR).
In order for us to answer your inquiries we need some information to reach you. This is the information you provide in the various contact forms on our website. You can choose if you wish to be contacted by e-mail or phone by filling in the respective fields. Your personal information will not be used for any purpose other than responding to your inquiry and possibly adding you as a customer. If your inquiry is answered and it does not lead to anything else, we will delete your email within 1 month.
In some cases, we would like to enter your information in our Customer Relations Management (CRM) system if you are a potential customer. This is the information you've submitted to us through our Savings Calculator and Online Offer, or if you've been in contact with us by phone. Only we have access to your information in the CRM system, but our partners also have the opportunity to add their customers to the system. The system has access control, and your information is only available to those who need to see the information. Should the offer not lead to further customer relations, we will delete your information from our system within 1 month.
In the same way as with potential customers, we want to add potential partners in our CRM system. We use the information received via the form on the "Become Partner" page. Only Free Energy has access to this information. If your company’s inquiry don’t lead to a partnership, we will then delete the information from our system within 1 month.
When you visit our site, we record different types of information about you though a "cookie." A cookie is, in short, a small file that is stored locally in your browser. A cookie can not perform actions, perform actions or be harmful/contain viruses.
When you visit Free Energy online, we record different types of information about you as a user:
All information is automatically anonymized and will not be used by either us or any third party to identify you as a person. Nor will the information be used for marketing purposes, just strictly for analytical purposes.
Information about you as a user is captured and stored using cookies and in some cases a part of your IP address, which is anonymized and unavailable to us and the third party.
All data traffic between your browser and our servers is encrypted and is stored with our strict data security requirements. The same goes for all traffic to third parties, which is Google Analytics.
Data generated from your web behavior is being used for different purposes:
You can block cookies and delete registered cookies in your browser, if you wish. However, we note that this may prevent some of the functionality of the site, especially the cookie « asp.sid ». There are multiple easy guides for managing your cookies in different browsers available, and this is one of them https://www.lifewire.com/how-to-delete-cookies-2617981
Once you no longer have any business with us, we will still need to keep your personal information and relevant records regarding your customer relations with us. The same goes for information regarding a partnership between your company and us. This information is deleted from our systems when other laws requiring storage and/or archiving expire after 10 years. Person data and records regarding customers and/or partners will not be deleted if disclosure of criminal offenses or litigation is in progress.
The Norwegian Data Inspectorate states that: "The maximum deadline for deletion for all information is 10 years after registration. The Data Inspectorate cannot see that there is a legal basis for storage beyond this."
If you are a customer, or have been in contact with us, you have the right to access our records of your personal data, and we also have to inform you about our processing activities. If you wish to use your right of access to your data you need to contact us so we can help you further.
You must contact us directly if you suspect that unauthorized access to your personal data has been made by one of our employees. We will assist you when ordering an investigation. If it is found that your suspicion is justified, you will be notified. You will receive information that the case is handled by Free Energy and reported to the Data Inspectorate.
We provide answers to all orders for access to information as soon as possible and within 30 days. Some cases may take longer time, if this happens, we will let you know and keep you updated along the way.